Terms of service

Artwork for Branded Items
1.Our FREE ARTWORK redraw offer allows for upto 3 revisions of the same artwork where after
any additional changes will be charged at R180.00 per change.
2.Any delay in providing your artwork may affect the delivery date. We cannot be held
responsible for delays due to artwork issues.
3.Artwork needs to be approved within 7 days of the final artwork layout being sent to the client.
Stock will be returned to our warehouse if artwork is not approved within this time frame and will
incur a 25% cancellation fee.
4.Any changes requested to be made to the artwork may also affect the delivery date. We
cannot be held responsible for delays due to artwork changes.
5.Branding cancelled after layouts have been generated will be charged for at R400.00 per
layout.
6.No work will commence until Coppermoon Ribbons are in receipt of the duly completed signed
off artwork approval. Any further changes, will require a new layout for final proofing before
production starts which may affect the delivery date.
7.In order to sign off the artwork, Coppermoon Ribbons will furnish the Client with an artwork
approval via e-mail or other electronic format. The artwork will illustrate the appearance of the
Clients logo on the chosen product.
8.Our graphic designers check your artwork for misspellings and other mistakes (such as item
colours, sizing, logo colour, logo locations), but due to order volume, there is inevitably the rare
instance that an error might go unnoticed. For this reason, we strongly recommend that you
take part in this process by carefully checking your artwork before signing off and approving. IT
IS NOT SAFE TO ASSUME ANYTHING.
9.Coppermoon Ribbons cannot be held responsible for any wrong interpretations of the artwork
or order approval, so if you have any questions or if something is unclear, please contact us to
clarify the matter.
10.COPPRMOON RIBBONS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL
MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE
CUSTOMER. In addition, Coppermoon Ribbons cannot be held responsible for any damages
that may be incurred as a result of the error or mistake after the order has been printed and
accepted by the customer.
11.Layouts sent in colour via email are not a true reflection of the colour but a mere indication of
what the product will look like due to the variations in computer monitor colouring.
Please note: NO artwork approvals will be accepted telephonically.
12.Once artwork has been approved and plates/ screen made, any changes thereafter will be
charged accordingly.
13. The Client understands that the branding of promotional products is not always
permanent and may wear off over time. If the Client requires permanent branding, then
they are required to put it in writing when placing an order prior to proceeding with the
order.
14.Printing colours will be matched as close as possible to Pantone colours or swatches
supplied. We cannot guarantee 100% colour match due to the different materials used in
promotional products.

Cancallation of order
1.Confirmed Orders (by email or whatsapp) constitute a binding contract and are legally
enforceable.
2.Once an order has been emailed, cancellations for that order will only be entertained if no
branding has taken place and will be subject to a 25% handling and admin fee. A further
R350-00 per layout will be charged if a layout was created.
3.No cancellations of an order will be accepted on any branded items, custom made items or
specially imported items.
Any order is subject to cancellation by Coppermoon Ribbons due to Acts beyond their control
including but not limited to: inability to secure materials, supplies or power, riots, strikes,
lockouts, labour disputes, civil disturbance, war, acts of God or fire.
4.Orders that have been branded and remain uncollected for 30 days will be given to charity