Shipping policy
Delivery & Collection Terms
1.Orders must be collected within 5 workings days from order being ready for collection (unless
alternative arrangements have been made). Orders not collected within 5 working days will be
deemed to be cancelled and will be returned to stock or sold to offset our costs.
2.At the Client’s request, Coppermoon Ribbons will arrange for goods to be delivered to the
Client via an external courier service, which costs shall be debited to the Client and payable
prior to delivery of the goods
INSURANCE: Should the Client require the goods to be insured, then the Client will be liable for
the payment of such insurance upon dispatch of the goods by Coppermoon Ribbons.
3.Requests to insure goods must be made in writing and accepted by Coppermoon Ribbons. It
is strongly advised that Clients arrange insurance with their account managers prior to dispatch.
4.Any third party engaged in transporting the goods shall be deemed to be the agent of the
Client irrespective of which party gave instructions to or paid such third party.
5.Damaged or missing products need to be advised in writing to Coppermoon Ribbons within 24
hours of receiving the goods. Please check your goods immediately upon receiving them as we
are unable to rectify errors or omissions more than 24 hours after the goods have been
delivered.
6.Goods delivered in damaged packaging or the external box shows proof of being tampered
with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This
must be forwarded to Coppermoon Ribbons within 24 hours and if possible, a picture to be
forwarded of the damaged packaging.
If items have to be re-delivered because they were refused, un-deliverable or unclaimed due to
incorrect address details provided by the Client, then the Client will be billed and held liable for
any additional delivery costs.
7.Coppermoon Ribbons shall be entitled in its sole discretion to split the delivery of the products
ordered in the quantities and on the dates it decides. Clients may receive several shipments on
different days depending on the products ordered.
8.Delivery will only be arranged once FULL payment has been received and cleared in one of
our bank accounts.
9.The delivery address needs to be easily accessible for the couriers. Courier drop off is at the
front door of the address provided to us.
1.Orders must be collected within 5 workings days from order being ready for collection (unless
alternative arrangements have been made). Orders not collected within 5 working days will be
deemed to be cancelled and will be returned to stock or sold to offset our costs.
2.At the Client’s request, Coppermoon Ribbons will arrange for goods to be delivered to the
Client via an external courier service, which costs shall be debited to the Client and payable
prior to delivery of the goods
INSURANCE: Should the Client require the goods to be insured, then the Client will be liable for
the payment of such insurance upon dispatch of the goods by Coppermoon Ribbons.
3.Requests to insure goods must be made in writing and accepted by Coppermoon Ribbons. It
is strongly advised that Clients arrange insurance with their account managers prior to dispatch.
4.Any third party engaged in transporting the goods shall be deemed to be the agent of the
Client irrespective of which party gave instructions to or paid such third party.
5.Damaged or missing products need to be advised in writing to Coppermoon Ribbons within 24
hours of receiving the goods. Please check your goods immediately upon receiving them as we
are unable to rectify errors or omissions more than 24 hours after the goods have been
delivered.
6.Goods delivered in damaged packaging or the external box shows proof of being tampered
with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This
must be forwarded to Coppermoon Ribbons within 24 hours and if possible, a picture to be
forwarded of the damaged packaging.
If items have to be re-delivered because they were refused, un-deliverable or unclaimed due to
incorrect address details provided by the Client, then the Client will be billed and held liable for
any additional delivery costs.
7.Coppermoon Ribbons shall be entitled in its sole discretion to split the delivery of the products
ordered in the quantities and on the dates it decides. Clients may receive several shipments on
different days depending on the products ordered.
8.Delivery will only be arranged once FULL payment has been received and cleared in one of
our bank accounts.
9.The delivery address needs to be easily accessible for the couriers. Courier drop off is at the
front door of the address provided to us.