Refund policy

COPPERMOON RIBBONS & PRINTING TERMS & CONDITIONS
Returns & Refunds
1.Returns are the responsibility of the client, regardless of who is at fault. It is the client’s
responsibility to ensure that goods are returned to a designated collection point in its original
packaging.
2.No items may be returned or exchanged unless prior arrangements has been made with
Coppermoon Ribbons , which must be within 24 hours of delivery/collection and may be subject
to a 25% handling and admin fee for non-faulty items.
3.It is the sole responsibility of the Client to determine that goods purchased are suitable for the
purposes of intended use.
We cannot accept branded or custom made goods for exchange or refund.
4.Goods returned will be either replaced or a credit given at Coppermoon Ribbons ’s discretion
5.No branded goods will be returnable if not branded by Coppermoon Ribbons.
6.Coppermoon Ribbons is unable to refund international clients unless the original amount was
paid into our Capitec bank account. Amounts will be credited to the clients account and
available for use against future purchases.
7.Coppermoon Ribbons cannot accept returns on incorrect items which have already been
branded regardless of whether it’s Coppermoon Ribbons ’s fault or not.
8.Once stock has been collected from or delivered by Coppermoon Ribbons , we have no
control over it. As such we do not accept responsibility for any damages or shortages not
reported within 24 hours

Purchasing
1.All quotations are valid for a period of 7 days from the date of the quotation.
2.Work will only commence once the quote as well as Coppermoon Ribbons’s Terms &
Conditions have been accepted by Client.
3.Coppermoon Ribbons cannot be held responsible for incorrect product selection. The Client
acknowledges that it is their sole responsibility to determine that the products ordered are
suitable for the purposes for which they are intended. 4.Coppermoon Ribbons cannot be held
liable for incorrect product selection.
5.All quotations are subject to the availability of products or services and are subject to any
increases in the cost price, including currency fluctuations to Coppermoon Ribbons before
acceptance of the order.
6.The order is only accepted by Coppermoon Ribbons once it has been confirmed in writing to
the Client. Payment of a deposit does not constitute acceptance of the Clients order.
7.All quotes are subject to stock availability at the time of confirming the order. Stock changes
on a daily basis and therefore stock availability cannot be guaranteed until both a deposit has
been paid and we have confirmed the order with our Supplier. Payment of the 50% deposit does
not infer acceptance of the order as Coppermoon Ribbons can only confirm stock once the
Client has paid the deposit.
8.Coppermoon Ribbons shall be entitled to reasonably refuse any order placed by the Client.
Coppermoon Ribbons shall under no circumstances be liable to the customer in any way if for
any reason Coppermoon Ribbons fails to deliver and/or fails to deliver on time any order or part
thereof placed with Coppermoon Ribbons by the Client.
RUSH ORDERS – We provide a Rush Order service whereby urgent orders, for a 20% premium
on the total value of the order, have a guarantee of completion within 3 – 5 working days after
the approval of artwork and full payment of the order has been received and cleared in our bank
account. The completion date will be agreed upon prior to starting any work for the Client.
Lead times will be deemed to commence on the date and time that Coppermoon Ribbons
receives in writing all signed off approvals of the artwork and payment of the funds have been
cleared.

Payment Terms
1. All payments made by the Client to Coppermoon Ribbons shall be made free of deduction,
set-off, bank charges and commissions.
2.A 100% deposit based on the invoice is required on the placement of an order unless
alternative arrangements have been made.
3.Full payment is required for all unbranded & rushed orders before we’re able to confirm your
order.
4.A company Purchase Order may be accepted at the sole discretion of management.
5.Goods will only be released once your order has been fully paid which shall include any
applicable interest.
6.Please do not send your courier company for collection if payment has not been made as we
will NOT release your order.
Please note that Electronic Funds Transfer is our preferred method of payment.
7.Cash payments will incur a 2.5% cash handling fee
Cheque payments not accepted
8.Note that due to currency fluctuations, we reserve the right to change prices without prior
notification.
9.Coppermoon Ribbons cannot be responsible for missed deadlines if payment has not been
received and cleared in time.
10.Upfront orders will only be released once proof of payment has been received & cleared in
our Bank Account.
All orders are treated as Upfront Payment unless otherwise stated.
11.The Client has no right to withhold payment for any reason whatsoever and agrees that any
extension of time given for payment shall be valid only if reduced to writing and signed by both
parties.
12.Coppermoon Ribbons shall be entitled but not obliged to charge interest calculated in arrears
on any account more than 30 days overdue at a rate of 5% above the prime overdraft rate of our
Bankers at the time of the monthly calculation.
13.All discounts shall be forfeited if payment in full is not made on the due date.
14.Goods remain the property of Coppermoon Ribbons until paid in full. The risk in and to the
products shall pass from Coppermoon Ribbons to the Client upon the date of delivery thereof by
Coppermoon Ribbons to the Client or their agent. 15.Any delivery notes or waybill (be it a copy
or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a
third party engaged to transport the products shall be conclusive proof that delivery was made
to the Client.
16.Non-payment resulting in Legal/Collection fees being incurred, will be for the Clients’
account.
RUSH ORDERS – We provide a Rush Order service whereby urgent orders, for a 20% premium
on the total value of the order, have a guarantee of completion within 3 – 5 working days after
the approval of artwork and full payment of the order has been received and cleared in our bank
account. Completion date will be agreed upon prior to starting any work for the Client.
17.By confirming the order (whether via email or whatsapp) the Client acknowledges that they
are entering into a contractual agreement with Coppermoon Ribbons and give Coppermoon
Ribbons permission to apply any outstanding balance to the payment method provided until
paid in full.